Managing Conflict in the workplace by Margaret McConnon

Author:Margaret McConnon [Shay and Margaret McConnon]
Language: eng
Format: epub
ISBN: 9781848034181
Publisher: Little, Brown Book Group
Published: 2011-11-15T00:00:00+00:00

1. Listen to understand the other person’s view on the world

To view the difference only from my view will be restricting … I will have limited information. Listening to the other person will provide another view, wider perspectives and more possibilities.

Understand first, respond second.

As children, we have been taught to be quiet rather than to listen. Listening means you are open to the other person’s perspectives, needs and concerns. It is not judgemental, you accept what the other says as valid and ‘right’ for them, even if you disagree. It involves putting aside any preconceived notions you may have about that person.

Listening can be a bit like reading the newspaper. Something catches our eye and we exclude those bits of the paper that are not of interest. We are also inclined to scan and delete as we listen. Quite unconsciously we can listen selectively and filter out information. We don’t always hear what is said, and we don’t realize this either.

Checking with the other person that you have heard correctly is a way to build understanding and giving the other person a deeper sense of being heard. Listen to understand and accept, rather than to justify, judge, advise or argue. By listening in this way you are likely to bring out the best in the other person.

Listening is judgement free.

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